Gaming should be fun, not a burden. At 9c99, we want you to stay in control at all times — that's why we provide a full range of support and protection features.
When gaming starts out as just a bit of fun, it's easy to lose sight of the need for boundaries. At 9c99, we believe responsible gaming isn't just a rule — it's the key to keeping the fun going for the long run. We're committed to making sure every player's experience stays positive.
Online gaming is growing in popularity across Bangladesh every day. But like any form of entertainment, excessive gaming can affect your personal life, family, and finances. At 9c99, responsible gaming is our top priority.
Keep in mind: Gaming is entertainment, not a source of income. Never chase losses by placing more bets in hopes of winning back what you've lost.
On this page, you'll find everything you need to know about responsible gaming — what it means, how to protect yourself, what tools 9c99 offers, and where to turn for help if things go wrong.
Responsible gaming means enjoying games with full awareness and staying in control. It comes down to three things: limits on time, limits on money, and limits on emotion. When all three are in check, gaming becomes a genuinely enjoyable experience.
At 9c99, responsible play means:
9c99 always wants your gaming to be a source of joy and a positive part of your life.
People often don't realize when gaming is slipping out of their control. Watch out for these warning signs:
| Area | Warning Signs |
|---|---|
| Financial | Draining your savings, borrowing money to gamble, unable to pay bills |
| Mental | Feeling restless when not playing, or experiencing excessive anger or frustration after a loss |
| Social | Spending less time with family and friends, hiding your gaming habits |
| Physical | Having trouble sleeping or falling into irregular eating habits |
| Behavioral | Chasing losses repeatedly, unable to stop |
If you notice two or more of these signs, take a break right away and reach out to our support team.
9c99 provides a range of effective tools to help keep you safe. Use them to take full control of your own gaming experience:
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it cannot be increased before the specified period ends.
Set a maximum duration for each gaming session. When time is up, the platform will automatically suggest taking a break.
Decide in advance how much you're willing to lose per day or week. Once the limit is reached, your session will end automatically.
Voluntarily step away from gaming for anywhere between 24 hours and 30 days. Account access will be restricted during this period.
You can fully exclude yourself from the platform for a period of 6 months to 5 years. This request is irreversible.
You can view your gaming history, deposit and withdrawal records, and time-spent statistics at any time.
To set up any of these features, go to the "Security Settings" option in your account or reach out to our support team.
Answer the following questions honestly. If you answer "Yes" to three or more, take a step back and consider seeking help.
Do you often play longer than you originally planned?
Have you tried to cut back on gaming but been unable to?
Have you ever placed bets to try to recover money you've lost?
Has gaming caused problems in your relationships with family or friends?
Do you turn to gaming to cope with financial stress or emotional pressure?
Have you lied to family members about how much time or money you spend on gaming?
Do you feel restless, irritable, or on edge when you're unable to play?
This questionnaire is for awareness purposes only. If you answered "Yes" to three or more questions, please contact our support team — all information is kept strictly confidential.
Responsible gaming isn't about quitting — it's about playing the right way. Follow these habits to keep gaming enjoyable every time:
Decide in advance how much BDT you'll spend each week. Only play from your "entertainment budget".
Decide how long you'll play before you start, and set a timer.
Take at least a 10–15 minute break every hour. Get up, walk around, and drink some water.
Avoid gaming when you're feeling sad, angry, or anxious. Better emotional state leads to better decisions.
Let a trusted family member or friend know about your gaming habits. Accountability helps.
Gaming after 10 PM lowers sleep quality. Make it a habit to play only at set times during the day.
If you feel you need a longer break, requesting self-exclusion on 9c99 is simple. Just follow the steps below:
Contact the support team via live chat or email to request self-exclusion.
6 months, 1 year, 2 years, or 5 years — let us know your preferred term.
Verify your identity using your account details to keep your account secure.
Your account will be locked for the selected period — no logins or transactions will be possible during this time.
To reactivate your account after the period ends, you'll need to contact support again — it will not reopen automatically.
Self-exclusion is completely confidential. We respect your decision and will not send you any promotional messages during this period.
9c99 strictly enforces an 18+ age policy. Here are our measures to protect minors:
A note to parents: If your account is logged in on a shared device, keep it out of reach of children. Consider using parental control software on the device if needed.
9c99 doesn't just set rules — we take real steps for your wellbeing.
When unusual gaming patterns are detected, the system automatically sends an alert and applies a break where necessary.
For any concerns about gaming addiction, our Bangla-speaking support team is available for direct, confidential conversations.
View a detailed report of your gaming activity — how long you played, how much you spent, and which games took up the most of your time.
Lock your account temporarily or permanently with a single click, anytime — no lengthy process required.
Responsible gaming tips, articles, and guides are regularly published on the platform in Bengali — free for everyone.
At a family member's request, an extra layer of security can be added to your account — for the wellbeing of your loved ones.
At 9c99, Responsible Gaming isn't just a promise — it's part of our culture. Join today and enjoy the best gaming experience in a safe environment.