9c99 Terms & Conditions — Know before you play

Welcome to 9c99. By registering or using this platform, you automatically agree to the Terms & Conditions outlined below. Please read them carefully before using any 9c99 service.

These Terms & Conditions constitute a legal agreement between 9c99 and its users. We reserve the right to update them at any time, and the revision date will be noted when changes are made. We recommend checking this page regularly.

To create an account on 9c99, you must meet the following requirements:

• You must be at least 18 years of age.
• You must provide accurate and truthful information at registration — your name, mobile number, and email must all be genuine.
• Each person may register only one account. Multiple accounts are strictly prohibited — if detected, all associated accounts will be closed.
• Keeping your account password confidential is your responsibility. If you share it with anyone, you are solely responsible for any consequences.
• Creating an account with a false identity, under someone else's name, or with incorrect information is a punishable offence, and 9c99 reserves the right to close such accounts immediately.

After registration, 9c99 may request additional documents for identity verification at any time. Failure to complete verification may result in the account being suspended.

The following terms apply to all financial transactions on 9c99:

• Deposits can be made via Mobile Banking, Nagad, Rocket, and approved bank transfers.
• 9c99 may change the minimum deposit amount and limits at any time.
• Account verification must be completed before any withdrawal can be processed.
• Withdrawal requests are typically processed within 3–10 minutes, though additional verification may extend this timeframe.
• If there is suspicion of fraudulent transactions or money laundering, 9c99 reserves the right to suspend or cancel any payment.
• Deposits or withdrawals to third-party accounts are not permitted.

The following terms must be followed when using 9c99 bonus and promotion offers:

• The welcome bonus is for new users only and can be claimed once per account.
• Each bonus has its own wagering requirement — you must wager the bonus funds a set number of times before withdrawing.
• Bonus funds cannot be withdrawn directly and may only be used for gameplay.
• If any bonus abuse or system misuse is detected, the bonus will be cancelled.
• Attempting to claim bonuses through multiple accounts or a VPN will result in all accounts being closed.
• 9c99 reserves the right to modify or cancel any promotion without prior notice.

In any bonus-related dispute, 9c99's decision will be considered final.

All game outcomes on 9c99 are determined by an impartial Random Number Generator (RNG). This means every result is entirely random — no one, not even 9c99 itself, can predict or control outcomes in advance.

• Any attempt to manipulate or interfere with game results is strictly prohibited.
• Using bots, automation software, or any third-party tools to play games or place bets is strictly prohibited.
• If a technical issue occurs during a game, that round may be declared void and the wager refunded.
• Attempting to manipulate games by colluding with other users will result in permanent account closure.

9c99 takes responsible gaming seriously. Gaming is meant to be entertainment — it should never become a source of financial hardship. That's why we offer users a number of dedicated tools:

• Option to set deposit limits — daily, weekly, or monthly.
• Option to temporarily or permanently close your account.
• Option to set time limits on gaming sessions.
• Option to voluntarily take a self-exclusion break when needed.

If you feel that gaming is negatively affecting your life, please contact our support team or visit our Responsible Gaming View page.

The following activities are strictly prohibited on the 9c99 platform:

• Fraud, deception, or money laundering.
• Attempting to gain unauthorized access to another user's account.
• Attempting to breach or hack the platform's security systems.
• Operating an account using a false identity or someone else's identity.
• Running multiple accounts from the same device or network.
• Using a VPN or proxy to bypass geographical restrictions.
• Threatening, harassing, or abusing other users.

9c99 is committed to protecting your personal information. We ensure the highest level of security in how we collect, store, and use your data.

• Your personal information will never be sold to third parties.
• Your information is used solely to improve our services and meet legal obligations.
• All data transmissions are secured with SSL encryption.
• You may request that your data be deleted at any time — for details, please see our Privacy Policy Listed on the page.

9c99 reserves the right to suspend or permanently close accounts in the following circumstances:

• If the Terms & Conditions are violated.
• Where there is suspicion of fraud or deceptive activity.
• If identity verification has not been completed.
• Extended inactivity (more than 12 months).
• If the user submits a closure request themselves.

Any balance remaining before account closure will be eligible for withdrawal, unless the account was closed due to fraud.

9c99 is not liable for the following:

• Games lost or bets voided due to internet connection issues.
• Delayed payments caused by issues with third-party payment providers.
• Game disruption caused by a technical issue on the user's own device.
• Any loss resulting from unauthorized account access where the user has shared their own password.

However, if any loss occurs due to a technical error on our part, 9c99 will make reasonable efforts to provide appropriate compensation.

9c99 reserves the right to update these Terms & Conditions at any time. Users will be notified via email or through the platform ahead of any major changes. Continued use of the platform after any update constitutes acceptance of the revised terms.

We recommend revisiting this page regularly. If you have any questions, please contact our support team.